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	<title>communication cloud</title>
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	<description>thoughtlets about all kinds of communication</description>
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		<title>communication cloud</title>
		<link>http://communicationcloud.wordpress.com</link>
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		<title>What&#8217;s the real cost of adding a feature to software</title>
		<link>http://communicationcloud.wordpress.com/2012/01/27/the-real-cost-of-adding-a-feature-to-software/</link>
		<comments>http://communicationcloud.wordpress.com/2012/01/27/the-real-cost-of-adding-a-feature-to-software/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 16:40:43 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[measurement-&-data]]></category>
		<category><![CDATA[project-management]]></category>
		<category><![CDATA[software-development]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=860</guid>
		<description><![CDATA[I&#8217;ve been re-reading Getting real, which recommends: &#8220;Each time you say yes to a feature, you&#8217;re adopting a child. &#8220; http://gettingreal.37signals.com/ch05_Start_With_No.php It got me thinking about what&#8217;s involved in adding a feature to software, beyond initially coding it&#8230; It&#8217;s not at all uncommon that features get added to software applications without really thinking through the consequences. I&#8217;ve [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=860&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">example cost of developing a feature</media:title>
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		<item>
		<title>Are FAQs a sign of a poorly designed software?</title>
		<link>http://communicationcloud.wordpress.com/2012/01/23/are-faqs-a-sign-of-a-poorly-designed-software/</link>
		<comments>http://communicationcloud.wordpress.com/2012/01/23/are-faqs-a-sign-of-a-poorly-designed-software/#comments</comments>
		<pubDate>Mon, 23 Jan 2012 14:53:43 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[information-design]]></category>
		<category><![CDATA[user-experience]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[software-development]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=872</guid>
		<description><![CDATA[If software was perfect, could we finally get rid of FAQs? Earlier this week I joined one of the online events that were presented as part as the first ever Web Heroines conference, and an interesting discussion ensued&#8230; The session was a presentation by Rachel Andrew, talking about lessons from launching a product (their Perch [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=872&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://communicationcloud.wordpress.com/2012/01/23/are-faqs-a-sign-of-a-poorly-designed-software/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>How do user experience specialists fit into software companies?</title>
		<link>http://communicationcloud.wordpress.com/2012/01/12/how-do-user-experience-specialists-fit-into-software-companies/</link>
		<comments>http://communicationcloud.wordpress.com/2012/01/12/how-do-user-experience-specialists-fit-into-software-companies/#comments</comments>
		<pubDate>Thu, 12 Jan 2012 12:51:13 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[software-development]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[user-experience]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=800</guid>
		<description><![CDATA[What roles do usability and user experience (UX) specialists take in software development companies? How do UX teams organise themselves within software companies? What is the scope of their work? How do they fit with development processes? Here&#8217;s some insight from the the conversations I&#8217;ve been having with UX and usability specialists about their experience [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=800&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://communicationcloud.wordpress.com/2012/01/12/how-do-user-experience-specialists-fit-into-software-companies/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">communicationcloud</media:title>
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		<title>My 3 favourite design pattern libraries</title>
		<link>http://communicationcloud.wordpress.com/2012/01/05/3-most-useful-design-pattern-libraries/</link>
		<comments>http://communicationcloud.wordpress.com/2012/01/05/3-most-useful-design-pattern-libraries/#comments</comments>
		<pubDate>Thu, 05 Jan 2012 12:25:56 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[software-development]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[user-experience]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=839</guid>
		<description><![CDATA[A bit about design patterns first (I wrote this bit for anyone who hasn&#8217;t heard of design patterns &#8211; feel free to skip down to my list of libraries if you like) A design pattern is a generic solution that has been used multiple times to resolve a particular problem or achieve a particular goal [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=839&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://communicationcloud.wordpress.com/2012/01/05/3-most-useful-design-pattern-libraries/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">communicationcloud</media:title>
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		<item>
		<title>When&#8217;s the best time to usability-test software?</title>
		<link>http://communicationcloud.wordpress.com/2011/12/16/how-usability-testing-fits-with-software-development-processes/</link>
		<comments>http://communicationcloud.wordpress.com/2011/12/16/how-usability-testing-fits-with-software-development-processes/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 11:27:39 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[software-development]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[user-experience]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=805</guid>
		<description><![CDATA[I&#8217;ve been talking to people at a lot of software companies recently. On the one hand, I&#8217;ve been talking to managers and members of User Experience teams about how they &#8220;do&#8221; usability for software. At the same time, I&#8217;ve been talking with software product managers, development managers and others who want to know how my [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=805&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://communicationcloud.wordpress.com/2011/12/16/how-usability-testing-fits-with-software-development-processes/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">communicationcloud</media:title>
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			<media:title type="html">Usability testing as part of requirements phase of software development</media:title>
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		<media:content url="http://communicationcloud.files.wordpress.com/2011/12/usability-testing-in-dev-process_2-end-of-dev-process1.png" medium="image">
			<media:title type="html">Usability testing as an element of test phase of software development process</media:title>
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			<media:title type="html">Software development process with continual usability testing</media:title>
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			<media:title type="html">usability testing in continual software development process</media:title>
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		<item>
		<title>Measuring success. Part 2: Creating a measurement framework</title>
		<link>http://communicationcloud.wordpress.com/2011/12/09/measuring-success-part-2-creating-a-measurement-framework/</link>
		<comments>http://communicationcloud.wordpress.com/2011/12/09/measuring-success-part-2-creating-a-measurement-framework/#comments</comments>
		<pubDate>Fri, 09 Dec 2011 15:27:26 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[measurement-&-data]]></category>
		<category><![CDATA[self-service]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=794</guid>
		<description><![CDATA[As I mentioned in a recent article, it&#8217;s not uncommon for people to ask me what are good measures for successful software customer experience. My answer is probably not particularly helpful: it depends what you mean by &#8220;successful&#8221;. In an attempt to give a more useful answer, in my last post I wrote about how [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=794&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://communicationcloud.wordpress.com/2011/12/09/measuring-success-part-2-creating-a-measurement-framework/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">example success map - complex</media:title>
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			<media:title type="html">example measurement framework</media:title>
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	</item>
		<item>
		<title>Measuring success in UX and customer-service teams. Part 1: defining success</title>
		<link>http://communicationcloud.wordpress.com/2011/12/02/measuring-success-in-ux-and-customer-service-teams-part-1-defining-success/</link>
		<comments>http://communicationcloud.wordpress.com/2011/12/02/measuring-success-in-ux-and-customer-service-teams-part-1-defining-success/#comments</comments>
		<pubDate>Fri, 02 Dec 2011 18:06:01 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[measurement-&-data]]></category>
		<category><![CDATA[self-service]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=749</guid>
		<description><![CDATA[How do you know you’re successful at work? How do you demonstrate to colleagues and peers that the work your team is performing well? How do you build your case for expanding your team? I&#8217;ve been talking to several people involved in designing and communicating about software products in various companies recently about how to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=749&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://communicationcloud.wordpress.com/2011/12/02/measuring-success-in-ux-and-customer-service-teams-part-1-defining-success/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">communicationcloud</media:title>
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		<media:content url="http://communicationcloud.files.wordpress.com/2011/12/example-success-map-simple.png?w=225" medium="image">
			<media:title type="html">example success map - simple</media:title>
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		<media:content url="http://communicationcloud.files.wordpress.com/2011/12/example-success-map-complex.png?w=225" medium="image">
			<media:title type="html">example success map - complex</media:title>
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		<item>
		<title>When software UX met museum curation</title>
		<link>http://communicationcloud.wordpress.com/2011/11/16/when-software-ux-met-museum-curation/</link>
		<comments>http://communicationcloud.wordpress.com/2011/11/16/when-software-ux-met-museum-curation/#comments</comments>
		<pubDate>Wed, 16 Nov 2011 12:00:45 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[information-design]]></category>
		<category><![CDATA[random observations]]></category>
		<category><![CDATA[software-development]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[user-experience]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=719</guid>
		<description><![CDATA[In a recent blog post, I invited any museum curators who would be interested in talking to technical communicators about how museum exhibitions are put together to get in touch. So, you can imagine that last week I was very excited to be meeting up with Katie Eagleton (curator) and Anna Bright (interpretation officer) from [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=719&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://communicationcloud.wordpress.com/2011/11/16/when-software-ux-met-museum-curation/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">communicationcloud</media:title>
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			<media:title type="html">masking-tape</media:title>
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		<title>Dividing up tasks on software development teams</title>
		<link>http://communicationcloud.wordpress.com/2011/10/18/who-should-do-what-on-a-software-development-team/</link>
		<comments>http://communicationcloud.wordpress.com/2011/10/18/who-should-do-what-on-a-software-development-team/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 11:46:40 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[random observations]]></category>
		<category><![CDATA[software-development]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=676</guid>
		<description><![CDATA[In that fuzzy state between sleeping and waking the other day, I had a revelation. Not an earth-shattering revelation: as revelations go, it&#8217;s about as insightful as the time I realised Maltesers are named the way they are because they contain malt. To 90% of people around me it was boringly self-evident. However, my more [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=676&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://communicationcloud.wordpress.com/2011/10/18/who-should-do-what-on-a-software-development-team/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">communicationcloud</media:title>
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		<media:content url="http://communicationcloud.files.wordpress.com/2011/10/software-team-roles.png" medium="image">
			<media:title type="html">software team roles</media:title>
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			<media:title type="html">revels-questions</media:title>
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		<item>
		<title>Crowd camp at the silicon roundabout</title>
		<link>http://communicationcloud.wordpress.com/2011/10/07/crowd-camp-at-the-silicon-roundabout/</link>
		<comments>http://communicationcloud.wordpress.com/2011/10/07/crowd-camp-at-the-silicon-roundabout/#comments</comments>
		<pubDate>Fri, 07 Oct 2011 10:50:06 +0000</pubDate>
		<dc:creator>communicationcloud</dc:creator>
				<category><![CDATA[software-development]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://communicationcloud.wordpress.com/?p=671</guid>
		<description><![CDATA[So, I spent a fascinating evening at London Silicon Roundabout&#8217;s &#8220;Crowd Camp&#8221; meet-up yesterday, with 4 short talks on the topic of crowdsourcing. Here are some of the things I found out: Followme.fm Coming from the point of view of a serial entrepreneur, Martin at followme.fm told us about a site he&#8217;ll be launching soon, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=communicationcloud.wordpress.com&amp;blog=8280907&amp;post=671&amp;subd=communicationcloud&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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